Wherever possible we aim to send orders within 2 working days. If you need something very urgently please get in touch and we’ll do our best to get it to you on time!
Please allow 3 working days from dispatch for delivery within the UK, though orders usually arrive much quicker than this.
All orders are sent from the UK. If you live outside of the UK in a country where import duties may apply, these are not covered within the P&P price.
WE’RE STILL SENDING ORDERS BUT DELIVERY TIMES MAY BE SLIGHTLY DELAYED AS WE’RE ONLY MAKING POST OFFICE TRIPS ONCE A WEEK. ALL ORDERS ARE SENT BY ROYAL MAIL.
We hope you love your THIS MAMA DOES products, but if for any reason you wish to return or exchange an item you must contact us within 14 days of receiving your order. Returned items must be sent back unused, undamaged and in a saleable condition within 14 days of notifying us that you wish to make a return. Returned items are your responsibility until they reach us so we recommend you keep a proof of postage and make returns by recorded delivery. You are responsible for the cost of returning items for refund or exchange.
Refunds will be made within 14 days of receipt of the returned item(s), to the payment method used for purchase. As a small business we’re unable to refund delivery costs. We cannot be held responsible for any interest charges incurred whilst waiting for returns to be refunded.